Winter Shoes Size Chart
Our size charts show insole length, not foot length. So if possible, it's best to measure the insole of your fave pair of shoes and use that as your guide against our size chart.
If you'd prefer to measure your foot, please remember that generally speaking there should be about one finger’s width of space between your longest toe and the end of the shoe. Put simply, your insole needs to be a bit bigger than your foot, so make sure you take that into account when comparing your foot length against our insole measurements.
FAQ
Q. Where do you ship to?
A. We currently ship to the following countries:
Australia
New Zealand
Canada (Temporarily on hold due to postal worker strikes)
USA (except the following territories: American Samoa, Guam, Northern Mariana Islands, and Virgin Islands)
The European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
Q. When will I get my order?
A. Our products are not mass-produced, they are made 'on demand' after they have been ordered. This means that there will be a production time of 1-2 weeks (depending on what you ordered) before your order is shipped out. When your order is ready to be shipped you will get an email with your tracking number.
Each product page has an estimation of production and shipping timeframes in the description.
Q. What's the difference between women's sizes and men's sizes?
A. Absolutely nothing. In fact, we consider all of our shoes to be for everyone, regardless of gender. We only list them this way to make it easier for people to find their sizes, as not everyone knows their unisex EU size. 😊
Q. I'm Australian, what size should I choose?
A. Women's sizes are the same in AU and US sizes, so if you're an AU 8 choose a US 8.
For men's sizes go up one from your AU size, so if you're an AU men's 10 choose a US men's 11.
Q. Is it possible to order two different sized shoes as a pair?
A. Unfortunately this is not possible, sorry.
Q. What if my shoes don't fit me?
A. No problem! We offer a one-time free size replacement within two sizes of what you ordered. You don't need to return your original shoes and all you need to pay is the shipping fee for your replacement shoes, so you have nothing to worry about! To get your free size replacement, please email us at info@offbeatsweetie.com within 21 days of receiving your shoes and we will be happy to get that sorted for you.
Q. What is the quality guarantee?
A. All of our products are carefully inspected for quality, but in the unlikely event that you receive something that is flawed, damaged, poor-quality printing or incorrect, we will replace it for free. Please see our refund policy for more details.
Q. Will my products be exactly the same colours as what I see on my screen?
A. While we try to represent our products as accurately as possible on our website, differences in individual devices and screen settings can affect how colours appear on your screen. Therefore we cannot guarantee that your product will be exactly the same colours as you see on your screen.
Q. What is vegan leather?
A. Our vegan leather is a high quality synthetic imitation leather known as PU leather. We have worked very hard to ensure we offer only the absolute best quality products we can find. Our vegan leather looks and feels very similar to the real thing, but is cruelty-free. 🙂
Q. Do you take requests for custom designs?
A. At the moment we are unfortunately unable to take custom requests, however we welcome suggestions for future design ideas.
Q. I wear orthotics/need arch support, do your shoes have removable insoles?
A. Yes, our shoes have removable insoles, and some customers have told us that they can insert their own orthotic insoles or arch supports with no problem. This is obviously dependent on the individual customer's orthotic needs.🙂
Q. I have wide feet, will your shoes fit me?
A. As everyone's feet are different, we recommend checking the width measurements on our size charts. Each product has a different size chart, which you can find via the link under the Add To Cart button.
Q. Do you have a physical shop?
A. Not at this stage, but we hope to one day! At the moment, the only physical shop where you can buy select Offbeat Sweetie items is Plant Passion, Horsham Plaza Shopping Centre, Horsham, VIC, Australia.
If you are interested in being a stockist, please contact us at info@offbeatsweetie.com and let us know about your fabulous shop so we can see if we are a good fit!
Q. Where do your products ship from?
A. We work with a range of expert product makers, and ship orders directly from our makers to our customers to ensure you will get your delivery as soon as possible! In most cases your items will ship from Asia.
Q. Where did the shoeboxes go?
A. Unfortunately in the past there were some issues with careless couriers and boxes turning up crushed, so in order to provide maximum protection for your footwear we changed to using a premium padded bag inside a handy reusable cotton bag. This way we know your footwear is happy and protected on its journey to you!
Q. My tracking link isn't working, what's going on?
A. Sometimes it takes the carrier a day or so to get the tracking details uploaded into their system. Please check your link again in a few days. If it still isn't working, please feel free to get in touch with us and we will be happy to help.
Customer Reviews
Really comfy, beautiful design. Highly recommended.
These shoes are lovely and warm on our tile floors. They are supportive enough to wear all day working from home, standing at my computer.
Soles are durable enough to wear out and about, and shoes are water resistant. I wasn't sure if I'd wear them out, but they are too awesome not to!
I've had comments every time I've worn them. I love the bright colours.
Full disclosure, I only paid shipping to do a review of these. I had been stalking the website, the only reason I hadn't bought any already was because I couldn't choose between the designs!
These shoes are super cute and really good quality. They feel sturdy and the soles are nice and thick and grippy, but flexible enough that I don't feel like I'm flapping around in snowshoes.
The only criticisms I have is that the fabric attracts dust and dirt quite easily but this wouldn't be as much of a problem if you only wore them inside, I think it's more obvious cos these are black. Also I find it difficult to wear them without socks as they feel quite sharp in a few places where the fur lining meets the foam/outer material on the elasticated bit. I've been wearing them for a few weeks hoping they'd soften up or I'd become desensitised to it (thanks sensory issues!) but so far no luck, I may end up trimming off the sharp edges because I love them!
I received these shoes for the cost of shipping only in return for a review. Which was fantastic and so appreciated because as a single mum my finances haven't stretched to cute shoes in a long time!
I was convinced I wanted winter shoes but when I realised you use synthetic fur I'm not convinced anymore. I suffer from very cold feet in winter and would wear them constantly, having visions of bad odour coming off my shies.
Hi there, I'm sorry to read that you're disappointed with our use of synthetic wool. We do have this information clearly stated on the product page. We don't use real fur as we prefer that our products are vegan and cruelty-free.
We haven't had any complaints about them causing foot odour, however if this is an issue for you it may help to wear breathable socks with them.
We don't actually have any record of anyone with your name or email ever purchasing from us. If you are not a genuine customer, please be aware that leaving fake reviews for businesses you have never purchased from is actually against the law. If you are a genuine customer and would like support regarding your order, please don't hesitate to get in touch and we will be more than happy to assist you.
All the best,
Shell