Chunky Sneakers Size Chart
Our size charts show insole length, not foot length. So if possible, it's best to measure the insole of your fave pair of shoes and use that as your guide against our size chart.
If you'd prefer to measure your foot, please remember that generally speaking there should be about one finger’s width of space between your longest toe and the end of the shoe. Put simply, your insole needs to be a bit bigger than your foot, so make sure you take that into account when comparing your foot length against our insole measurements.
FAQ
Q. Where do you ship to?
A. We currently ship to the following countries:
Australia
New Zealand
Canada
USA (except the following territories: American Samoa, Guam, Northern Mariana Islands, and Virgin Islands)
The European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
European Customers: Please note that we have an IOSS number and we collect your VAT at checkout and remit later it on your behalf. We are not aware of any further customs duties or fees that would be applicable to your order, however please check with your local authorities if you want to be sure.
Q. When will I get my order?
A. Our products are not mass-produced, they are made 'on demand' after they have been ordered. This means that there will be a production time of 1-2 weeks (depending on what you ordered) before your order is shipped out. When your order is ready to be shipped you will get an email with your tracking number.
Each product page has an estimation of production and shipping timeframes in the description.
Q. How does the BOGO (Buy One, Get One) deal work?
A. When the BOGO deal is on offer, all you need to do is add two pairs of shoes to your cart, and the cheaper pair (or second pair if they are equal value) will automatically be free! There is no limit on how many pairs you can get with this deal, so add as many pairs to your cart as you like and it will automatically show you which ones will be free.
Q. What's the difference between women's sizes and men's sizes?
A. Absolutely nothing. In fact, we consider all of our shoes to be for everyone, regardless of gender. We only list them this way to make it easier for people to find their sizes, as not everyone knows their unisex EU size. 😊
Q. I'm Australian, what size should I choose?
A. Women's sizes are the same in AU and US sizes, so if you're an AU 8 choose a US 8.
For men's sizes go up one from your AU size, so if you're an AU men's 10 choose a US men's 11.
Q. Is it possible to order two different sized shoes as a pair?
A. Unfortunately this is not possible, sorry.
Q. What if my shoes don't fit me?
A. No problem! We offer a one-time free size replacement within two sizes of what you ordered. You don't need to return your original shoes and all you need to pay is the shipping fee for your replacement shoes, so you have nothing to worry about! To get your free size replacement, please email us at info@offbeatsweetie.com within 21 days of receiving your shoes and we will be happy to get that sorted for you.
Q. What is the quality guarantee?
A. All of our products are carefully inspected for quality, but in the unlikely event that you receive something that is flawed, damaged, poor-quality printing or incorrect, we will replace it for free. Please see our refund policy for more details.
Q. Will my products be exactly the same colours as what I see on my screen?
A. While we try to represent our products as accurately as possible on our website, differences in individual devices and screen settings can affect how colours appear on your screen. Therefore we cannot guarantee that your product will be exactly the same colours as you see on your screen.
Q. What is vegan leather?
A. Our vegan leather is a high quality synthetic imitation leather known as PU leather. We have worked very hard to ensure we offer only the absolute best quality products we can find. Our vegan leather looks and feels very similar to the real thing, but is cruelty-free. 🙂
Q. Do you take requests for custom designs?
A. At the moment we are unfortunately unable to take custom requests, however we welcome suggestions for future design ideas.
Q. I wear orthotics/need arch support, do your shoes have removable insoles?
A. Yes, our shoes have removable insoles, and some customers have told us that they can insert their own orthotic insoles or arch supports with no problem. This is obviously dependent on the individual customer's orthotic needs.🙂
Q. I have wide feet, will your shoes fit me?
A. As everyone's feet are different, we recommend checking the width measurements on our size charts. Each product has a different size chart, which you can find via the link under the Add To Cart button.
Q. Do you have a physical shop?
A. Not at this stage, but we hope to one day! At the moment, the only physical shop where you can buy select Offbeat Sweetie items is Plant Passion, Horsham Plaza Shopping Centre, Horsham, VIC, Australia.
If you are interested in being a stockist, please contact us at info@offbeatsweetie.com and let us know about your fabulous shop so we can see if we are a good fit!
Q. Where do your products ship from?
A. We work with a range of expert product makers, and ship orders directly from our makers to our customers to ensure you will get your delivery as soon as possible! In most cases your items will ship from Asia.
Q. Where did the shoeboxes go?
A. Unfortunately in the past there were some issues with careless couriers and boxes turning up crushed, so in order to provide maximum protection for your footwear we changed to using a premium padded bag inside a handy reusable cotton bag. This way we know your footwear is happy and protected on its journey to you!
Q. My tracking link isn't working, what's going on?
A. Sometimes it takes the carrier a day or so to get the tracking details uploaded into their system. Please check your link again in a few days. If it still isn't working, please feel free to get in touch with us and we will be happy to help.
Customer Reviews
Got these for my kid and absolutely adore them. They say they’re the most comfortable shoes they’ve had and love the cat design. Have ordered some more!
Absolutely love these shoes. I've wanted a pair for the longest time and I'm so glad I got them. They are colourful, comfortable, I can walk in them all day and I always get compliments about them. I need more pairs!
The first thing I did in these shoes was walk 4 hours through the city at a night art event. They were super comfy and required no break-in period. I also work at a job that requires me to be on my feet all day and again these shoes were super comfy the whole time (I did swap out the insoles for arch support/extra cushioning, but I do that with all my shoes). I love the axolotls and I get a ton of comments on them. I did order 1.5 sizes up from my boot size (I'm normally a 43 and I got these in a 44.5) and they fit perfectly.
I have long, narrow feet. Finding ANY shoes that fit is intensely frustrating. These shoes seem to be made for a wider foot, but I was able to lace them up tight enough, no problem. The first time I ordered from Offbeat Sweetie was 2ish years ago. I sent them an email to help me get the sizing right, and they were SO kind and helpful. Between the amazing customer service and the free size replacement policy, I have full confidence that I can order shoes for my hard-to-fit feet and be happy with my purchase.
I am now a die-hard customer. Between the company's ethical approach, the fantastic customer service, and the shoes that are both functionally and visually awesome, I recommend them to EVERYBODY. They've especially been a hit with my trans friends because of the inclusive sizing.
Sorry for the novel of a review. I really goddamn love these shoes. Pic of me wearing them mismatched because I got 2 pairs from the BOGO sale and have been having fun mixing and matching.
My first pair of Offbeat Sweetie sneakers and they definitely won't be my last. As with my boots and high tops, these were comfortable from the start, wore all day with no problems. Very light and roomy, perfect for my full length orthotics. And all the compliments received when wearing them are very good for a girls ego 😀 Thank you so much 🥰🥰🥰
I love these shoes they are so comfy